Terms and Conditions

Transformational Results Counseling

Welcome to Transformational Results Counseling (“we,” “our,” or “us”). These Terms and Conditions (“Agreement”) govern your use of our website and services. By accessing or engaging with Transformational Results Counseling, you acknowledge that you have read, understood, and agree to abide by these terms.

1. Services Provided

Transformational Results Counseling offers professional counseling services, including but not limited to:

  • Individual therapy

  • Couples therapy

  • Family therapy

  • Group therapy

All services are delivered by licensed and qualified professionals and are tailored to support each client's unique journey toward healing and personal growth.

2. Appointments and Cancellations

Scheduling
Appointments may be scheduled by phone, email, or through our secure online booking platform.

Cancellation Policy
Clients are required to provide at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may incur a fee equal to the full session cost.

No-Show Policy
Missed appointments without prior notice (“no-shows”) may result in a full session charge.

3. Payment Terms

Payment Methods
Payment is due at the time of service unless other arrangements have been agreed upon. We accept most insurances, cash, credit/debit cards, wire transfers HSA/FSA, or insurance where applicable].

Insurance
Clients are responsible for verifying their mental health benefits and for any costs not covered by insurance, including deductibles, co-pays, or denied claims.

Outstanding Balances
All outstanding balances must be paid before future appointments can be scheduled.

4. Confidentiality

Client Privacy
All client information and session content are kept confidential in accordance with HIPAA and professional ethical standards.

Exceptions to Confidentiality
Confidentiality may be legally breached under the following circumstances:

  • If there is suspicion or disclosure of abuse or neglect

  • If there is a threat of harm to self or others

  • If disclosure is required by court order or legal subpoena

5. Client Responsibilities

Clients are expected to:

  • Attend sessions punctually and participate actively

  • Communicate openly and honestly

  • Notify the therapist of any changes to contact information, health, or insurance coverage

6. Therapist Responsibilities

Therapists at Transformational Results Counseling are committed to:

  • Providing a safe, respectful, and judgment-free environment

  • Maintaining appropriate professional boundaries and ethical standards

  • Offering services within their scope of competence and licensure

7. Limitations of Service

Therapy is a collaborative process and does not guarantee specific outcomes. Please note: Transformational Results Counseling does not provide emergency or crisis services. In an emergency, call 911 or contact your local crisis line.

8. Termination of Services

Either the client or therapist may choose to terminate the therapeutic relationship at any time. We reserve the right to discontinue services if:

  • The client violates these terms

  • There is a failure to pay for services

  • The client poses a risk to themselves, the therapist, or others

9. Website Use

Informational Use Only
The content provided on our website is for general informational purposes and does not constitute professional or medical advice.

Third-Party Links
Our website may include links to external sites. We are not responsible for the content, privacy practices, or reliability of third-party websites.

10. Liability Disclaimer

Transformational Results Counseling shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website. By engaging with our practice, you agree to release and hold harmless Transformational Results Counseling and its affiliates.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of  Utah. Any disputes will be subject to the jurisdiction of the appropriate courts within the state.

12. Contact Information

If you have questions or concerns regarding these terms, please contact us at:

By engaging with Transformational Results Counseling, you affirm your understanding and agreement to these Terms and Conditions.